ACCOUNT policies
1 - EMAIL ADDRESS CHANGES: the email address you provide to us during your purchase is simply a security bridge from your device to our server during the activation process for verification only. ONCE AN ACCOUNT has been activated ON OUR SERVER, changing the email address on the account is not permitted. If you can no longer access the email account and wish to change the email account, you will need to purchase a software license. this includes lockouts, hacked accounts, no access to ex-company emails accounts, etc. no exceptions.
2 - SELLING or giving away a DEVICE: a lifetime trailmaps account is for the initial purchaser only. when selling a device with lifetime trailmaps software/app installed, the new purchaser/buyer will be required to purchase their own software/app. software is non transferable. By purchasing Lifetime trailmaps app or tablet with the app pre-installed, you agree that the device will not be sold with the lifetime trailmaps app installed. there are No exceptions.
3 - APP uninstall / app data reset or factory RESET: AT NO TIME SHOULD YOU UNINSTALL THE APP, RE-INSTALL THE APP, RESET THE DEVICE OR CLEAR DATA IN THE APP SETTINGS OR YOU WILL DEACTIVATE YOUR DEVICE AND ERASE YOUR MAPPING LICENSE. FYI, Our activation servers record these processes. AT SUCH TIME, YOU WILL BE REQUIRED TO OBTAIN OUR PREMIUM MAPPING SUBSCRIPTION IN ORDER TO HAVE YOUR SOFTWARE LICENSE RE-INSTATED AND DEVICE REACTIVATED. THIS INCLUDES YOUR FRIendS OR FAMILY ACCIDENTALLY UNINSTALLING THE APP. TO BECOME A PREMIUM MAPPING SUBSCRIBER, CLICK HERE. Also, PLEASE SEND AN EMAIL TO [email protected] once you have subscriber to premium and further instructions will be sent. PLease include your devices serial number in the email.
4 - LOST, STOLEN, or Traded in to carrier without deactivation first: If your device is lost or stolen and you have obtained a police report, the license can be reactivated on a new device at no charge if you are a PREMIUM member. The police report MUST contain the license number or serial number of the device. no exceptions. otherwise, the cost to transfer your current mapping license to another device is $139.00. this also covers devices that were traded into your carrier or sent back without deactivating the lifetime app first. please send an email to [email protected] if you have lost, traded in or had your device stolen. PLease include your devices serial number in the email.
5 - moving your account to another device: your old device must power up for this scenario. to switch your mapping license to a new device, a PREMIUM membership is required and the account must be DEACTIVATEd. there are no exceptions. to request a deactivation of your current device, please send an email to [email protected] with subject line "deactivation request” and the support team will respond with instructions. PLease include your devices serial number in the email.
6 - DAMAGED or destoyed DEVICE: If your device becomes damaged and is unusable, it will need to be sent to us for hard drive removal and deactivation at the address below. once it has been deactivated, your mapping license can be migrated to a new device by becoming a PREMIUM mapping subscriber BY CLICKING HERE. IF YOU CANNOT SEND US THE DEVICE, YOU WILL BE REQUIRED TO PURCHASE THE LIFETIME TRAILMAPS APP. No exceptions!
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* * * INCLUDE A NOTE INSIDE YOUR PACKAGE INCLUDING YOUR NAME, EMAIL, ORDER NUMBER AND REQUEST DEACTIVATION. if you want the device returned, please include $10 for return shipping. IF THE INFORMATION IS NOT INCLUDED, THE PACKAGE WILL BE RETURNED OR PLACED ON HOLD. SEND VIA USPS PRIORITY (No Fedex) TO:
LIFETIME TRAILMAPS
120 W. FORT ST. - BOX 26
CHATSWORTH GA 30705
Why do we require you purchase premium if you are transferring your account to a new device?
Let’s say you are a "basic" ACCOUNT member and you activate your NEW account in March. then, 6 months later in September, you want to transfer the account to a new device. when you activate the ACCOUNT on the new device in September, it downloads the september trail data from our server (instead of your original march data), so you've just received 6 months of updated trail data that premium members are paying for. this keeps everything fair for all members.
2 - SELLING or giving away a DEVICE: a lifetime trailmaps account is for the initial purchaser only. when selling a device with lifetime trailmaps software/app installed, the new purchaser/buyer will be required to purchase their own software/app. software is non transferable. By purchasing Lifetime trailmaps app or tablet with the app pre-installed, you agree that the device will not be sold with the lifetime trailmaps app installed. there are No exceptions.
3 - APP uninstall / app data reset or factory RESET: AT NO TIME SHOULD YOU UNINSTALL THE APP, RE-INSTALL THE APP, RESET THE DEVICE OR CLEAR DATA IN THE APP SETTINGS OR YOU WILL DEACTIVATE YOUR DEVICE AND ERASE YOUR MAPPING LICENSE. FYI, Our activation servers record these processes. AT SUCH TIME, YOU WILL BE REQUIRED TO OBTAIN OUR PREMIUM MAPPING SUBSCRIPTION IN ORDER TO HAVE YOUR SOFTWARE LICENSE RE-INSTATED AND DEVICE REACTIVATED. THIS INCLUDES YOUR FRIendS OR FAMILY ACCIDENTALLY UNINSTALLING THE APP. TO BECOME A PREMIUM MAPPING SUBSCRIBER, CLICK HERE. Also, PLEASE SEND AN EMAIL TO [email protected] once you have subscriber to premium and further instructions will be sent. PLease include your devices serial number in the email.
4 - LOST, STOLEN, or Traded in to carrier without deactivation first: If your device is lost or stolen and you have obtained a police report, the license can be reactivated on a new device at no charge if you are a PREMIUM member. The police report MUST contain the license number or serial number of the device. no exceptions. otherwise, the cost to transfer your current mapping license to another device is $139.00. this also covers devices that were traded into your carrier or sent back without deactivating the lifetime app first. please send an email to [email protected] if you have lost, traded in or had your device stolen. PLease include your devices serial number in the email.
5 - moving your account to another device: your old device must power up for this scenario. to switch your mapping license to a new device, a PREMIUM membership is required and the account must be DEACTIVATEd. there are no exceptions. to request a deactivation of your current device, please send an email to [email protected] with subject line "deactivation request” and the support team will respond with instructions. PLease include your devices serial number in the email.
6 - DAMAGED or destoyed DEVICE: If your device becomes damaged and is unusable, it will need to be sent to us for hard drive removal and deactivation at the address below. once it has been deactivated, your mapping license can be migrated to a new device by becoming a PREMIUM mapping subscriber BY CLICKING HERE. IF YOU CANNOT SEND US THE DEVICE, YOU WILL BE REQUIRED TO PURCHASE THE LIFETIME TRAILMAPS APP. No exceptions!
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* * * INCLUDE A NOTE INSIDE YOUR PACKAGE INCLUDING YOUR NAME, EMAIL, ORDER NUMBER AND REQUEST DEACTIVATION. if you want the device returned, please include $10 for return shipping. IF THE INFORMATION IS NOT INCLUDED, THE PACKAGE WILL BE RETURNED OR PLACED ON HOLD. SEND VIA USPS PRIORITY (No Fedex) TO:
LIFETIME TRAILMAPS
120 W. FORT ST. - BOX 26
CHATSWORTH GA 30705
Why do we require you purchase premium if you are transferring your account to a new device?
Let’s say you are a "basic" ACCOUNT member and you activate your NEW account in March. then, 6 months later in September, you want to transfer the account to a new device. when you activate the ACCOUNT on the new device in September, it downloads the september trail data from our server (instead of your original march data), so you've just received 6 months of updated trail data that premium members are paying for. this keeps everything fair for all members.