FREQUENTLY ASKED QUESTIONS
DO YOUR PRELOADED DEVICES REQUIRE CELL SERVICE OR MOBILE DATA?
NO. OUR DEVICES HAVE TOP TIER, INTEGRATED MULTIBAND GPS RECEIVERS AND DO NOT REQUIRE CELLULAR, WI-FI OR DATA SERVICE ON THE TRAILS.
WHAT TYPES OF HELP DO YOU OFFER FOR CUSTOMERS?
WE OFFER DIRECT EMAIL, FACEBOOK MESSENGER AND A USER KNOWLEDGEBASE FULL OF HELP VIDEOS LOCATED HERE.
CAN YOUR APP BE LOADED ONTO AN APPLE IOS DEVICES OR A KINDLE?
NO, OUR APP IS ONLY AVAILABLE FOR SAMSUNG GALAXY TABLETS AND PHONES. WHY NOT APPLE? UNFORTUNATELY, THERE ARE MANY APPLE PRODUCTS WITHOUT INTERNAL GPS HARDWARE AND THIS WOULD CREATE A TECH SUPPORT NIGHTMARE. OUR GOAL IS TO MAKE SURE THAT ALL OF OUR CUSTOMERS HAVE AS STRONG OF A GPS SINGLE AS POSSIBLE WHILE ON THE TRAILS. WE RECOMMEND SAMSUNG DUE TO THEIR RELIABLE INTERNAL GPS.
HOW DO YOU UPDATE TRAILS AND HOW DO CUSTOMERS GET THOSE UPDATES?
WE OFFER FREE 1X ANNUAL LIFETIME UPDATES TO ALL OF OUR CUSTOMERS! THOSE UPDATES ARE RETROACTIOVE, 1 YEAR BEHIND. THIS WORKS WELL FOR PEOPLE WHO RIDE ONCE OR TWICE, AROUND THE SAME TIME EACH YEAR. SINCE WE COMPILE TRAIL UPDATES ALL THROUGHOUT EACH MONTH, WE ALSO OFFER A PREMIUM MONTHLY UPDATING SERVICE FOR THE FREQUENT RIDER. CLICK HERE TO LEARN MORE ABOUT BASIC VS. PREMIUM TRAIL MAPPING UPDATES.
DOES YOUR SYSTEM ALLOW ME TO RECORD NEW TRAILS FOR AREAS THAT ARE NOT INCLUDED?
YES. YOU CAN RECORD NEW TRAILS AND CREATE POINTS OF INTEREST THAT WILL STAY ON YOUR TABLET PERMANENTLY, UNLESS YOU CHOOSE TO REMOVE THEM.
WHAT IF I LOSE, DAMAGE OR UPGRADE MY DEVICE?
IN THE EVENT THAT YOU LOSE, DAMAGE OR UPGRADE YOUR DEVICE, YOUR ACCOUNT IS TRANSFERABLE TO YOUR NEW DEVICE. RESTRICTIONS APPLY. CLICK HERE FOR MORE INFO.
ARE YOUR DEVICES REGULAR, FULL-FUNCTION RETAIL TABLETS?
YES, OUR TABLETS ARE FULL-FUNCTION SAMSUNG TABLETS JUST LIKE YOU WOULD PURCHASE FROM A BIG BOX RETAILER. OUR TABLETS INCLUDE A MICRO SD EXPANSION SLOT THAT HOLDS UP TO A 400GB MICRO SD CARD. YOU CAN ALSO USE THE PLAY STORE TO INSTALL ADDITIONAL APPS.
ARE THE TRAILS ON THE MAPS COLORED FOR DIFFICULTY?
OUR TRAIL DIFFICULTY COLORS ARE FOR REFERENCE ONLY AND SHOULD BE A GUIDE AS TO WHAT TRAILS MAY BE MORE DIFFICULT THAN OTHERS. YOUR PERSONAL RIDING EXPERIENCE AND EQUIPMENT WILL ULTIMATELY DICTATE WHAT IS DIFFICULT FOR YOU. GENERALLY, THESE WILL MATCH THE PARK OR AREA MAPS THAT YOU WILL FIND. HOWEVER SINCE TRAIL CONDITIONS CHANGE QUICKLY, THEY MAY VARY FROM TIME TO TIME.
DO YOU offer satellite imagery on your maps?
no. most all satellite map images are years outdated. instead, we use vector based maps that are always accurate. The screenshots of the same area below will show the difference.
If my device is lost, stolen or damaged, do I have to buy the app again?
No. the app purchase is a one time purchase, but you can learn more about the account transfer policy here.
NO. OUR DEVICES HAVE TOP TIER, INTEGRATED MULTIBAND GPS RECEIVERS AND DO NOT REQUIRE CELLULAR, WI-FI OR DATA SERVICE ON THE TRAILS.
WHAT TYPES OF HELP DO YOU OFFER FOR CUSTOMERS?
WE OFFER DIRECT EMAIL, FACEBOOK MESSENGER AND A USER KNOWLEDGEBASE FULL OF HELP VIDEOS LOCATED HERE.
CAN YOUR APP BE LOADED ONTO AN APPLE IOS DEVICES OR A KINDLE?
NO, OUR APP IS ONLY AVAILABLE FOR SAMSUNG GALAXY TABLETS AND PHONES. WHY NOT APPLE? UNFORTUNATELY, THERE ARE MANY APPLE PRODUCTS WITHOUT INTERNAL GPS HARDWARE AND THIS WOULD CREATE A TECH SUPPORT NIGHTMARE. OUR GOAL IS TO MAKE SURE THAT ALL OF OUR CUSTOMERS HAVE AS STRONG OF A GPS SINGLE AS POSSIBLE WHILE ON THE TRAILS. WE RECOMMEND SAMSUNG DUE TO THEIR RELIABLE INTERNAL GPS.
HOW DO YOU UPDATE TRAILS AND HOW DO CUSTOMERS GET THOSE UPDATES?
WE OFFER FREE 1X ANNUAL LIFETIME UPDATES TO ALL OF OUR CUSTOMERS! THOSE UPDATES ARE RETROACTIOVE, 1 YEAR BEHIND. THIS WORKS WELL FOR PEOPLE WHO RIDE ONCE OR TWICE, AROUND THE SAME TIME EACH YEAR. SINCE WE COMPILE TRAIL UPDATES ALL THROUGHOUT EACH MONTH, WE ALSO OFFER A PREMIUM MONTHLY UPDATING SERVICE FOR THE FREQUENT RIDER. CLICK HERE TO LEARN MORE ABOUT BASIC VS. PREMIUM TRAIL MAPPING UPDATES.
DOES YOUR SYSTEM ALLOW ME TO RECORD NEW TRAILS FOR AREAS THAT ARE NOT INCLUDED?
YES. YOU CAN RECORD NEW TRAILS AND CREATE POINTS OF INTEREST THAT WILL STAY ON YOUR TABLET PERMANENTLY, UNLESS YOU CHOOSE TO REMOVE THEM.
WHAT IF I LOSE, DAMAGE OR UPGRADE MY DEVICE?
IN THE EVENT THAT YOU LOSE, DAMAGE OR UPGRADE YOUR DEVICE, YOUR ACCOUNT IS TRANSFERABLE TO YOUR NEW DEVICE. RESTRICTIONS APPLY. CLICK HERE FOR MORE INFO.
ARE YOUR DEVICES REGULAR, FULL-FUNCTION RETAIL TABLETS?
YES, OUR TABLETS ARE FULL-FUNCTION SAMSUNG TABLETS JUST LIKE YOU WOULD PURCHASE FROM A BIG BOX RETAILER. OUR TABLETS INCLUDE A MICRO SD EXPANSION SLOT THAT HOLDS UP TO A 400GB MICRO SD CARD. YOU CAN ALSO USE THE PLAY STORE TO INSTALL ADDITIONAL APPS.
ARE THE TRAILS ON THE MAPS COLORED FOR DIFFICULTY?
OUR TRAIL DIFFICULTY COLORS ARE FOR REFERENCE ONLY AND SHOULD BE A GUIDE AS TO WHAT TRAILS MAY BE MORE DIFFICULT THAN OTHERS. YOUR PERSONAL RIDING EXPERIENCE AND EQUIPMENT WILL ULTIMATELY DICTATE WHAT IS DIFFICULT FOR YOU. GENERALLY, THESE WILL MATCH THE PARK OR AREA MAPS THAT YOU WILL FIND. HOWEVER SINCE TRAIL CONDITIONS CHANGE QUICKLY, THEY MAY VARY FROM TIME TO TIME.
DO YOU offer satellite imagery on your maps?
no. most all satellite map images are years outdated. instead, we use vector based maps that are always accurate. The screenshots of the same area below will show the difference.
If my device is lost, stolen or damaged, do I have to buy the app again?
No. the app purchase is a one time purchase, but you can learn more about the account transfer policy here.
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