FREQUENTLY ASKED QUESTIONS
DO YOUR PRELOADED DEVICES REQUIRE CELL SERVICE OR MOBILE DATA?
NO. OUR DEVICES HAVE TOP TIER, INTEGRATED MULTIBAND GPS RECEIVERS AND DO NOT REQUIRE CELLULAR, WI-FI OR DATA SERVICE ON THE TRAILS.
WHAT TYPES OF HELP DO YOU OFFER FOR CUSTOMERS?
WE OFFER EMAIL AND A USER KNOWLEDGEBASE FULL OF HELP VIDEOS LOCATED HERE.
CAN YOUR APP BE LOADED ONTO AN APPLE IOS DEVICES OR A KINDLE?
NOT CURRENTLY BUT WE ARE IN DEVELOPMENT OF AN ALL NEW APP THAT WILL INCLUDE IOS FOR RELEASE IN SUMMER 2026. CURRENTLY, OUR APP IS ONLY AVAILABLE FOR SAMSUNG GALAXY TABLETS AND PHONES.
HOW DO YOU UPDATE TRAILS AND HOW DO CUSTOMERS GET THOSE UPDATES?
WE OFFER FREE ANNUAL LIFETIME UPDATES TO ALL OF OUR CUSTOMERS. SINCE WE COMPILE TRAIL UPDATES ALL THROUGHOUT EACH MONTH, WE ALSO OFFER A PREMIUM MONTHLY UPDATING SERVICE FOR THE FREQUENT RIDER. CLICK HERE TO LEARN MORE ABOUT BASIC VS. PREMIUM TRAIL MAPPING UPDATES.
DOES YOUR SYSTEM ALLOW ME TO RECORD NEW TRAILS FOR AREAS THAT ARE NOT INCLUDED?
YES. YOU CAN RECORD NEW TRAILS AND CREATE POINTS OF INTEREST THAT WILL STAY ON YOUR TABLET PERMANENTLY, UNLESS YOU CHOOSE TO REMOVE THEM.
WHAT IF I LOSE, DAMAGE OR UPGRADE MY DEVICE?
IN THE EVENT THAT YOU LOSE, DAMAGE OR UPGRADE YOUR DEVICE, YOUR ACCOUNT IS TRANSFERABLE TO YOUR NEW DEVICE. RESTRICTIONS APPLY. CLICK HERE FOR MORE INFO.
ARE THE TRAILS ON THE MAPS COLORED FOR DIFFICULTY?
OUR TRAIL DIFFICULTY COLORS ARE FOR REFERENCE ONLY AND SHOULD BE A GUIDE AS TO WHAT TRAILS MAY BE MORE DIFFICULT THAN OTHERS. YOUR PERSONAL RIDING EXPERIENCE AND EQUIPMENT WILL ULTIMATELY DICTATE WHAT IS DIFFICULT FOR YOU. GENERALLY, THESE WILL MATCH THE PARK OR AREA MAPS THAT YOU WILL FIND. HOWEVER SINCE TRAIL CONDITIONS CHANGE QUICKLY, THEY MAY VARY FROM TIME TO TIME.
DO YOU offer satellite imagery on your maps?
noT ON OUR CURRENT APP BUT OUR NEW "PLATINUM" THAT IS COMING IN SUMMER 2026 WILL HAVE SATELLITE, STREET AND TERRAIN MAPS.
If my device is lost, stolen or damaged, do I have to buy the app again?
you can learn more about THAT AS WELL AS OUR account transfer policy here.
NO. OUR DEVICES HAVE TOP TIER, INTEGRATED MULTIBAND GPS RECEIVERS AND DO NOT REQUIRE CELLULAR, WI-FI OR DATA SERVICE ON THE TRAILS.
WHAT TYPES OF HELP DO YOU OFFER FOR CUSTOMERS?
WE OFFER EMAIL AND A USER KNOWLEDGEBASE FULL OF HELP VIDEOS LOCATED HERE.
CAN YOUR APP BE LOADED ONTO AN APPLE IOS DEVICES OR A KINDLE?
NOT CURRENTLY BUT WE ARE IN DEVELOPMENT OF AN ALL NEW APP THAT WILL INCLUDE IOS FOR RELEASE IN SUMMER 2026. CURRENTLY, OUR APP IS ONLY AVAILABLE FOR SAMSUNG GALAXY TABLETS AND PHONES.
HOW DO YOU UPDATE TRAILS AND HOW DO CUSTOMERS GET THOSE UPDATES?
WE OFFER FREE ANNUAL LIFETIME UPDATES TO ALL OF OUR CUSTOMERS. SINCE WE COMPILE TRAIL UPDATES ALL THROUGHOUT EACH MONTH, WE ALSO OFFER A PREMIUM MONTHLY UPDATING SERVICE FOR THE FREQUENT RIDER. CLICK HERE TO LEARN MORE ABOUT BASIC VS. PREMIUM TRAIL MAPPING UPDATES.
DOES YOUR SYSTEM ALLOW ME TO RECORD NEW TRAILS FOR AREAS THAT ARE NOT INCLUDED?
YES. YOU CAN RECORD NEW TRAILS AND CREATE POINTS OF INTEREST THAT WILL STAY ON YOUR TABLET PERMANENTLY, UNLESS YOU CHOOSE TO REMOVE THEM.
WHAT IF I LOSE, DAMAGE OR UPGRADE MY DEVICE?
IN THE EVENT THAT YOU LOSE, DAMAGE OR UPGRADE YOUR DEVICE, YOUR ACCOUNT IS TRANSFERABLE TO YOUR NEW DEVICE. RESTRICTIONS APPLY. CLICK HERE FOR MORE INFO.
ARE THE TRAILS ON THE MAPS COLORED FOR DIFFICULTY?
OUR TRAIL DIFFICULTY COLORS ARE FOR REFERENCE ONLY AND SHOULD BE A GUIDE AS TO WHAT TRAILS MAY BE MORE DIFFICULT THAN OTHERS. YOUR PERSONAL RIDING EXPERIENCE AND EQUIPMENT WILL ULTIMATELY DICTATE WHAT IS DIFFICULT FOR YOU. GENERALLY, THESE WILL MATCH THE PARK OR AREA MAPS THAT YOU WILL FIND. HOWEVER SINCE TRAIL CONDITIONS CHANGE QUICKLY, THEY MAY VARY FROM TIME TO TIME.
DO YOU offer satellite imagery on your maps?
noT ON OUR CURRENT APP BUT OUR NEW "PLATINUM" THAT IS COMING IN SUMMER 2026 WILL HAVE SATELLITE, STREET AND TERRAIN MAPS.
If my device is lost, stolen or damaged, do I have to buy the app again?
you can learn more about THAT AS WELL AS OUR account transfer policy here.